Return, Exchange, Store Credit & Warranty Policy

• Our return policy applies to all purchases.
  
• All returns must begin with a return request submitted through our Returns Center.
  
• Once submitted, your return must be explicitly authorized by our Customer Support Team before shipping the item.
  
• You must use the return address provided by the Fajas Colombianas Support Team. Returns sent to the wrong address will not be processed, and Fajas Colombianas is not responsible for lost packages.
  
• Customers are responsible for all return shipping costs, unless the return is due to a confirmed Fajas Colombianas error.
  
• Always provide the tracking number once the return is shipped.
  
• Unauthorized returns will not be processed or accepted.

• Exchanges, Store Credit, and Refunds: Must be requested within 30 calendar days of delivery.
  
• Defective, Damaged, or Incorrect Items: Must be reported within 7 calendar days of delivery, with clear photos.
  

Warranty Claims (Manufacturing Defects Only): Must be submitted within 30 calendar days of delivery.

To qualify for an exchange, store credit, or refund, your item must:

• Be unworn, unused, and in the same condition as received
  
• Have all original tags attached
  
• Be returned in its original packaging
  
• Be free of stains, odors, deodorant, or perfume
  
• Have been tried on over underwear only
  

Important:
Any modification, alteration, damage, or missing parts automatically voids return eligibility.
If your return is voided, the item will be returned to you. You must provide a prepaid shipping label to retrieve it.

• Submit a return request through our Returns Center specifying the issue and including clear photos.
  
• Upon review, our team will offer a replacement, store credit, or refund depending on availability and customer preference.

• Store credit is issued for the full value of the returned item and never expires.

• Refund requests must be made within 30 calendar days of delivery.
  
• Sale items, promotional items, and final sale products are not eligible for refunds.
  
• Refunds are issued to the original payment method after the product is inspected and approved.
  
• Refund processing time: 7–14 business days after approval.
  
• Shipping costs are non-refundable.
  

• If you purchased a bundle, all items in the bundle must be returned together to receive a refund.
  
• Partial returns from a bundle are only eligible for store credit.

• Items sent back without prior authorization will not be processed.
  
• The customer must provide a prepaid label to retrieve any unauthorized items.

The following are final sale and cannot be returned, exchanged, or refunded:

• Panties
  
• Certain shapewear/fajas (as noted on product pages)
  
• Items marked as Sale or Promotional
  
• Gift items or promotional giveaways

Covered: Manufacturing Defects (30 calendar days)

• Issues with fabric, seams, stitching, or construction
  
• Must be reported to support@fajascolombianas.com within 30 calendar days of delivery
  
• Requires clear photos for evaluation
  

If approved, you may receive:

• A replacement
  
• A store credit
  
• Or a refund, at our discretion
  

Not Covered:

• Damage from normal wear and tear
  
• Incorrect use, laundering errors, stretching, or alterations
  
• Sizing issues caused by incorrect self-measurements